Your Guarantee

Happy Customers

We would like you to join our happy customers who recommend shinfin™ leg flippers to their friends. We describe shinfin™ leg flippers fully and accurately to give you the information to make your choice. Please study this web site carefully before your purchase. shinfin™ leg flippers are revolutionary, biomechanically advanced swim fins. So if you haven’t seen or tried them yet, we know you might be cautious about buying them. If you have any questions just ask – we are here to help.

90-day Moneyback Guarantee
~ Step 1 - If you have any problems getting used to your fins then please check through this website again, especially the shinfin™ tips pages.
~ Step 2 - If you still need help, then please email us because we can nearly always help you.
~ Step 3 - After that, if you would still like your money back, then email us to let us know. Then return the fins to us in as-new condition, within 90 days of your purchase date. Please include a copy of your order and your reason for returning the fins, to help us improve our customer service. We will then promptly refund the cost of your fins (excluding postage) to the account used for your original order.

Using the above process, we get very few returns because we can nearly always help our customers to get the best from their fins. In fact, the few people who have difficulty at the start, often really love the fins once they get used to them with a few extra tips from us.

To exchange your fins

Just return the fins us within 90 days in as-new condition. Please include a copy of your order and write on it the exchange fins that you wish to receive instead. If the exchange price with postage is lower than the original price, we will credit the difference to the account you used for your original order. If the exchange price with postage is higher than the original price, we will ask you to pay the difference. We will then promptly send you the exchange fins.

To replace damaged or faulty fins

In the unlikely event that the fins are damaged during delivery, or are faulty, please return them to us within 90 days. Please include a copy of your order and describe the damage or fault with the fins. We will promptly refund the return postage to the account you used for your original order, and send you the replacement fins.

Return Address

Shinfin Pty. Ltd.
1 North Arm Road
Middle Cove, Sydney
NSW 2068, Australia