Essential information about our Australian fins and worldwide shipping options is below. It includes how you accept delivery and what you do if there is a delay. Please read it carefully. Thank you.
Australian fins from Sydney
Australia Post ships our Australian fins worldwide from Sydney (they are made in Sydney). Your fins are normally dispatched within 1-2 business days of your order, via Australia Post daily pick-up.
Australia shipping
We use Australia Post shipping throughout Australia via Express Post and Parcel Post. Their delivery times are normally in the ranges below. The longer times in each range are for further from Sydney and more remote areas. Check Australia Post’s delivery times by postcode for more details.
Express Post
- to all Australia
- normally 1-3 business days
- delivery times by postcode
- tracking by id
- no signature on delivery
- delivered via local Post Office
- normally very reliable
- contact us at 2 day delay
Parcel Post
- to all Australia
- normally 2-6 business days
- delivery times by postcode
- tracking by id
- no signature on delivery
- delivered via local Post Office
- normally very reliable
- contact us at 3 day delay
Worldwide shipping
We use Australia Post shipping worldwide via Express (EMS), Standard and Economy Air. Their delivery times are normally in the ranges below. The longer times in each range are generally for countries further from Australia. Check Australia Post’s delivery times by country for more details.
Within the first couple of business days, your fins arrive by plane into your country’s Customs. That is the easy part! Subsequent Customs processing and delivery to you within your country, depends on the shipping option you choose.
Customs charges
You must pay any charges required by your country’s Customs Office. The Customs Offices of many countries do not charge import duty or taxes for goods up to a certain value. This value is often above the value of a pair of shinfin™ fins, sometimes above the value of many pairs of fins. However, it is your responsibility to understand your country’s import regulations.
Express (EMS)
- EMS Global Network
- normally 3-5 business days
- delivery times by country
- tracking by id
- EMS Operator by country
- signature on delivery essential
- if no answer, delivery card left:
- you must rearrange time
- 3 delivery attempts
- over about 2 weeks
- then it is returned to us
- shipping is not refunded
- normally very reliable
- contact us at 2 day delay
Standard
- worldwide
- normally 5-8 business days
- delivery times by country
- tracking by id
- no signature on delivery
- delivered via local Post Office
- normally very reliable
- contact us at 3 day delay
Economy Air
- worldwide
- normally 7-10 business days
- delivery times by country
- no tracking
- no signature on delivery
- delivered via local Post Office
- if delayed:
- you call your Post Office
- you call your Customs
- you wait 90 days
- then it may be deemed lost
- then new fins may be sent
- normally very reliable
- contact us at 1 week delay
Occasional delays
We have sent thousands of pairs of our Australian fins to many different countries over the past years. They normally arrive within the timescales mentioned above. But unfortunately, there are occasional delays with all shipping options. If this happens to you, I hope the delay doesn’t inconvenience you too much. The good news is that parcels are nearly always located. Please follow these steps:
- Double-check your email order receipt. Make sure you typed your delivery address correctly and completely.
- Check with your local Post Office, or your country’s EMS Operator for Express (EMS). Perhaps they tried to deliver them when you were out. Perhaps they did not leave a notification card. Or perhaps they left your parcel with a neighbour.
- For worldwide shipping, check with your country’s Customs office. There may be a Customs backlog. Customs occasionally delay parcels for spot checks. On very rare occasions, they might hold your parcel for one or two weeks, unsorted and not yet identified in their system. Sometimes (but not always) they then put a Customs sticker on your parcel stating that it was delayed in Customs. I’m very sorry, but we have no control over Customs delays.
Australian fins packaging
You may need to describe your fin package to help someone to locate them. Your Australian fins are in a white, tough, plastic mailer bag. Size is about 340 mm by 440 mm (13 inches by 17 inches). As applicable, the label lists the contents, states they are made in Australia, AUD value and weight (about 0.6 kg per pair). All address labels include our sender return address. Tracking id with barcode is included if applicable to the shipping option you chose.
Return address on all parcels
Our sender return address is on all packaging. So your fins will be returned to us if they cannot be delivered to you. This hardly ever happens. We have sent thousands of pairs of fins around the world.