Home » Buy fins » Shop help » Order problems

Fin order problems

This website has a very high availability and security for your online payments. Fin order problems due to this website are very uncommon. Fin order problems are more likely to be due to general internet network connections and specific credit/debit card issues.

Help for fixing occasional online fin order problems is listed below.

Declined credit/debit card

I’m sorry your card was declined by your card company. We aren’t told any more about the reason your card was declined. We never see your credit card details. This is to ensure your security and privacy. Sometimes people reach their credit limit without realising. Sometimes people mistype some details. Please reorder to try again, perhaps with another card. Please remember that you must enter the full 16-digit credit/debit card number (no spaces), the 3 or 4 digit security code, the expiry date and your name exactly as it appears on your card.

Credit card charged twice

Very occasionally, a customer clicks the payment button twice and receives two payment receipts for an order. We normally detect this and automatically correct it. But please email if it happens to you, as a double-check. We correct it by reversing your second transaction. You will see this on your next credit card statement.

Fin order did not complete

I’m sorry you had problems ordering and thank you for your patience. Most likely it was a temporary failure in the network connections between your computer and our website. Please try ordering again a bit later. If that doesn’t work, please try ordering using another browser on the same computer, or another computer. Or phone us with your order.

Order stops at shipping calculation

Very occasionally, the Australia Post website which calculates the worldwide shipping charges may go down for a short time for maintenance etc. I’m sorry if this caused you some problems and thank you for your perseverance. Please reorder a bit later and we will send your fins promptly.

Error message “Unknown Zone”

An “Unknown Zone” error message suggests high security browser or firewall settings are blocking your access to our secure payment pages. So you need to adjust these settings in your computer, and them reorder.

See all Fin Shop Help